ddkk Privacy Policy —
Your Data Is Our Responsibility
This policy provides a complete overview of how your personal information is collected, used, and kept secure on the ddkk platform.
1. Introduction & Scope
ddkk ("we", "us", or "platform") operates a safe and reliable online gaming service for Bangladeshi players. This Privacy Policy ("Policy") explains what personal information we collect, how we use it, and what steps we take to protect your privacy.
When you visit the ddkk website, open an account, or use any of our services, you are considered to have accepted the terms of this Policy. This Policy is an integral part of ddkk's Terms and Conditions.
2. What Information We Collect
ddkk collects different types of information in different situations. The three main categories are described in detail below:
Personal Identity Information
Information you provide directly when registering an account:
- Full name
- Date of birth (for age verification)
- Mobile number
- Email address
- National ID card or other identity documents (where required)
Financial Information
Information required to process transactions:
- bKash, Nagad, Rocket, or Upay account numbers
- Deposit and withdrawal history
- Transaction amounts and dates
- Wallet balance information
Technical & Behavioral Information
Information collected automatically from your use of the platform:
- IP address and device type
- Browser and operating system information
- Page visit history and session duration
- Cookies and similar tracking technologies
- Gaming activity logs
3. Purpose of Data Use
ddkk uses collected information only for specific, legitimate, and transparent purposes. We use your information to:
Service Operation & Security
- Account creation, verification, and management
- Login security and fraud prevention
- Age verification (to confirm 21+)
- Enforcement of responsible gaming policies
- Anti-money laundering compliance
Customer Service & Communication
- Providing 24/7 live chat and email support
- Sending transaction confirmation messages
- Resolving technical issues
- Notifying you of policy changes
- Delivering required legal notices
Service Improvement
- Analyzing platform performance
- Personalizing the gaming experience
- Testing and developing new features
- Identifying and fixing technical errors
Marketing & Promotions
- Informing you of promotional offers with your consent
- Providing personalized bonus offers
- Recommendations based on gaming activity
- Option to unsubscribe at any time
4. Cookies & Tracking Technologies
ddkk uses cookies and similar tracking technologies to keep the website running smoothly. Cookies are small text files that your browser stores on your device.
Essential Cookies
The site cannot function properly without these cookies. They store session management data, login status, and security tokens. They cannot be disabled.
Functional Cookies
Used to remember your preferences such as language settings, game history, and display preferences. These make your experience more convenient.
Analytics Cookies
Collect site usage statistics to help improve the service. Data from these cookies is analyzed in aggregate form, not at the individual level.
5. Sharing Information with Third Parties
ddkk never sells your personal information to third parties. However, information may be shared in the following limited circumstances:
- Payment providers: Information necessary to process transactions via bKash, Nagad, Rocket, and Upay is shared with these payment services solely for the purpose of completing transactions.
- Game providers: Limited technical information may be shared with providers such as Pragmatic Play, JILI, Spribe, Ezugi, Evolution Gaming, NetEnt, Microgaming, and PG Soft to manage gaming sessions.
- Legal obligations: If required by a court order or legal process, we are obligated to provide relevant information to the appropriate authorities.
- Fraud prevention: In cases of suspected activity or fraud, relevant institutions may be notified.
- Business transfer: In the event of a business restructuring or acquisition, information may be transferred after users have been notified in advance.
Outside of the above cases, ddkk does not share your information without your consent.
6. Data Security Measures
ddkk uses industry-standard security measures to protect your personal information. The key components of our security framework are described below:
SSL Encryption
All data transmissions are secured through SSL/TLS encryption, which protects your information from third parties during transfer.
Secure Data Storage
Your information is stored in encrypted databases and protected through strict access control measures.
Security Monitoring
Our systems are monitored around the clock and any suspicious activity is automatically detected.
Staff Training
All staff with access to data handling receive regular privacy and security training.
7. Data Retention Period
ddkk does not retain your information beyond what is necessary. Our data retention policy is as follows:
- Active account data: Your personal information and gaming records are retained for as long as your account remains active.
- Financial transaction records: Financial records and transaction history may be retained for a specified period after account closure, in accordance with applicable legal requirements.
- Inactive accounts: Data from accounts that have been inactive for an extended period is securely deleted or anonymized, unless a legal obligation requires otherwise.
- Marketing communication data: This information is deleted promptly after you unsubscribe.
If you request that your account be closed, we will delete your information as quickly as possible, though we may be required to retain certain data for a specified period for legal reasons.
8. Your Rights & Controls
As a ddkk user, you have the following rights over your own data:
Right of Access
You have the right to know what information we hold about you. Upon request, we can provide you with a copy of your data.
Right to Correction
If your personal information is incomplete or inaccurate, you may request that it be corrected. Most information can be updated directly from your account settings.
Right to Deletion
In certain circumstances, you may request that your personal information be deleted. However, it may not be possible to delete all information if there are legal obligations in place.
Right to Object to Processing
You may object to the processing of your information for marketing purposes. In such cases, we will stop marketing communications.
To exercise any of the above rights, email us at [email protected]. We will respond to your request as quickly as possible.
9. Protection of Minors
ddkk strictly does not provide services to anyone under 21 years of age. We are actively committed to protecting minors:
- An age verification process is followed at the time of registration.
- In cases of doubt, age is confirmed through identity documents.
- If an account belonging to someone under 21 is identified, it is immediately closed and the associated information is securely deleted.
- We never knowingly collect information from minors.
If you believe a minor is using ddkk, please notify us at [email protected].
10. Policy Changes & Updates
ddkk reserves the right to update this Privacy Policy from time to time. When significant changes are made to the service, we will:
- Update the "Last Updated" date at the top of this page.
- For significant changes, registered users will be notified by email or through an account notification.
- Continuing to use the service after a change is considered acceptance of the updated policy.
We therefore recommend that you review this page regularly so you are always up to date on ddkk's privacy practices.
11. Third-Party Services
The ddkk platform integrates third-party services such as game providers and payment services. These services have their own privacy policies and operate independently.
ddkk is not responsible for the privacy practices of these third-party services. However, we only work with partners who are committed to data protection and whose security standards are satisfactory.
For payment services — bKash, Nagad, Rocket, Upay — your financial information is also protected by the security protocols of the respective service.
12. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our privacy team through the following:
ddkk Privacy Support
Play Safe at ddkk
Your information is completely secure with us. ddkk ensures SSL encryption and fair play, providing a trustworthy gaming experience in Bangladesh.